Returns & Shipping Policies
Returns & Refunds
We are able to accept returns on new items and new equipment if we are notified of the request within 14 days of receipt of the product. All Returns will be assessed a 25% Restocking Fee and must be delivered back to 2605 Faivre Street, Chula Vista, CA 91911. Refunds will be processed within 1-2 days of the item arriving back at our facility. We are not able to accept returns nor refunds for any requests received after 14 days of receiving the product. In order to avoid returns please make sure to note all information on the website, as well as important notes below, as, we cannot make exceptions to the above policy due to any of the below.
We do not accept returns on any items sold “As-Is”
1) Please carefully read the description of the product you are purchasing and the condition of the item. We clearly post in the item name whether it is “New”, “Used” or “Remanufactured”. The pictures, description, and condition posted are a close match to the item listed so make sure to carefully read exactly what you are getting. In some cases the manufacturer makes different version of certain machines without changing the name of the equipment/machine.
2) While we are very confident that our remanufactured equipment will arrive in a condition that meets your satisfaction, all remanufactured equipment may have light dust, light scratches, and light wear. It is not ‘brand new’.
All shipping requests must be emailed to firstname.lastname@example.org to obtain a quote. We do not ship AS-IS merchandise.